Last Updated: 26 September 2025

Transformatio Privacy Policy

1. Introduction

Transformatio is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data, including your rights to access and correct your information. We comply with the Privacy Act 1988, including the Australian Privacy Principles, and this policy applies to all interactions with Transformatio, regardless of channel or medium.

2. Collection of Personal Data

• We collect personal information only when necessary to perform our functions or deliver agreed services.
• Personal information is collected directly from you, or from third party data suppliers for marketing purposes, always in accordance with service terms and conditions.
• Sensitive information is only collected with your explicit consent and when required for a specific activity.
• We do not collect personal information secretly or in an underhanded way.
• Occasionally, we may enhance our customer data using reputable third party suppliers.

3. Use of Personal Data

Your personal data may be used for:

• Internal record keeping.
• Financial and operational processes.
• Improving our products and services.
• Communicating marketing offers directly to you.
• Combining your data with other information we hold about you.

4. Direct Marketing

• We may contact clients, prospective clients, and business partners via social media, telephone, email, and SMS.
• Targeted marketing may occur via platforms such as LinkedIn, in accordance with their privacy policies.
• You can opt out of direct marketing at any time using unsubscribe links or by contacting us.

5. Disclosure and Sharing of Data

We may disclose your personal information:

• To contracted external organisations providing support services.
• To comply with legal obligations (e.g., criminal investigations).
• To anyone else you authorise.

6. Disclosure of Personal Information Outside Australia

If personal information is disclosed to overseas recipients (e.g., for data management, processing, analysis, IT services), we ensure protection under Australian privacy principles via law or contract.

7. Access and Correction of Personal Data

• You may request access to or correction of your personal information by contacting us in writing. Proof of identity may be required.
• If your information is inaccurate, incomplete, or outdated, please notify us for correction.
• We will respond within a reasonable time and provide reasons if we decline your request.



8. Quality of Personal Information

• We take reasonable steps to ensure your personal information is accurate, complete, relevant, and up-to-date.
• If you believe your information is incorrect, contact us to discuss correction or alternative actions.
  

9. Storage and Security of Information

• We are committed to securing your personal information.
• Reasonable steps are taken to protect data from loss, misuse, unauthorised access, modification, or disclosure.
• Information is not retained longer than necessary.

10. How to Make a Privacy Complaint

• To complain about a breach of this policy or the Australian Privacy Principles, contact us at contactus@transformatio.me.
• We will respond and aim to resolve your complaint to your satisfaction.
• If unsatisfied, you may contact the Office of the Privacy Commissioner.

11. Opting Out of Marketing Communications

• You may be contacted for customer service, product updates, promotions, newsletters, or surveys.
• To opt out, email contactus@transformatio.me or use provided unsubscribe options.
  

12. Use of Artificial Intelligence (AI) and Automated Decision Making

Transformatio may use AI-powered tools and automated systems to:

• Analyse data for business insights and service improvement.
• Enhance customer experience (e.g., chatbots, automated responses).
• Support marketing and operational activities.

AI Data Handling:

• Personal data processed by AI systems is protected under this policy and the Privacy Act.
• We do not use AI for profiling or automated decision making that has a legal or significant effect on individuals without human review.
• Where AI is used to make recommendations or automate processes, we ensure transparency and provide avenues for human intervention.

Your Rights:

• You may request information about how your data is processed by AI systems.
• You may opt out of AI-driven marketing communications at any time.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Significant changes will be communicated to you directly where appropriate.

Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please email contactus@transformatio.me.